Here are the answers to some questions that if you haven’t planned on asking, you should!


How much does it cost?

OK, let’s talk about the elephant in the room… This is the question everyone wants to know!  Unfortunately, it’s not always a simple answer as every wedding is unique and so are our services.  Our standard Uplighting Packages range from $495 to $695, which work for many couples.  However, more times than not, there are custom elements added.  The last thing we want is for you to pay for something you don’t want or need, so we try to get a good idea of exactly what you are looking for before quoting a firm price.  Services such as draping and pinspotting are often custom quotes.


What are the payment terms?

The next thing everyone wants to know after “How much do I have to pay?” is “When do I have to pay it?”  We try to make this as simple as possible, so for most packages the deposit is only $200 which is due when you sign the contract.  The balance is due one month before your date.  For larger and custom packages, the deposit is 25% of the total.  We are always willing to discuss special payment arrangements to match your needs.

What is included in your costs and are there any extra fees?

We don’t like to hide costs, and we know you don’t like surprises, so here’s the low-down:

Set-up and tear-down are always included in our package price as is delivery and pickup within 45 miles of Downtown Cleveland.  Outside of the local area, a travel fee is added to cover the cost of extra miles, extra time, and other expenses.  Typically, we do not remain on site to monitor the lights throughout your event unless you pay to have a technician on hand by purchasing an Onsite Lighting Maintenance Agreement or a service that includes an operator who will also know the ins and outs of your lighting package.

Our packages are billed as event services so there is no sales tax in the State of Ohio.

We believe that planning and attention to detail are the keys to success! Therefore, we want to spend as much time as it takes to get to know you and you and your vision without you feeling like you’re “on-the-clock.” An on-site consultation is included with every package and phone and email consultations are always free.

Peace of mind.  When you hire professionals, the job gets done right.  We take care of all the little stuff like scheduling the delivery and pick up with your venue.  You don’t have to worry about your lighting, that’s why you pay us.

How are contracts and payments handled?

Transactions are normally handled through our online system.  We email you secure links to your agreements and invoices.  You can sign your contract electronically and make a credit card payment or use PayPal at your convenience.  Of course if you prefer, you can print and sign the contract the old-fashioned way, and yes we still accept paper checks and cash!

How many weddings do you do per year and how much experience do you have?

This is an extremely important question.  Ideally, your wedding professional should have lots of experience specifically with weddings.  Not only will they be more skilled in their craft, but this also makes them a valuable source of information and ensures that your wedding day goes smoothly.

Our professionals have over 10 years of experience and we provide services for dozens of weddings as well as other events every year.

Are you insured?

Thankfully we’ve never needed it, but we do carry a Commercial Liability Policy which covers up to one million dollars. You can rest assured that you and your guests as well as your venue are covered should the unthinkable happen!

What happens if I cancel? What happens if you cancel?

You may cancel within 3 days with no penalty.  After that, if you cancel 90 days or more prior to your event, your deposit and any other money paid will be refunded minus the costs of any services already rendered. If you cancel less than 90 days prior and if we can successfully rebook the date, you will receive a refund of any money paid minus your deposit.

We take every precaution to never have to cancel an event.  We keep all notes and details of your event in our shared database, so that if your professional were to be unavailable on the day of your event, another professional could step right in.  We also have a large network of freelance designers and other vendors we can rely on in emergency situations.  In the unlikely event that we must cancel, you will receive a full refund.